Design of a chat bot for service-now knowledge base

Video recording:

Speaker: Aishwarya Krishnan (Faculty of Science Technology and Medicine, University of Luxembourg)
Title: Design of a chat bot for service-now knowledge base
Time: Wednesday, 2022.06.01, 10:00 a.m. (CET)
Place: fully virtual (contact Dr. Jakub Lengiewicz to register)
Format: 30 min. presentation + 30 min. discussion

Abstract: Service now is an important tool in an industry that helps internal employees to report and solve their issues. In an organization that receives an average of 7000+ IT related incidents in six months, human assisted resolving of issues is cumbersome. Therefore, my thesis focuses on designing an artificial intelligence assisted chat-bot that uses machine learning algorithms to bring up a precise solution that could bring an automated response to the user. In this talk I will be discussing about the challenges that we face in an industrial setting, the roughness of data, prepossessing them and finally retrieving the relevant information from the data. I will be discussing about the libraries that was used to simplify the text data and the type conversions involved. I propose to discuss in this presentation about the input given to the Bert model and the working of the transformer model itself.